FAQ

FAQ

Do you offer free shipping?

Yes, we are pleased to offer free shipping on all orders within the United Kingdom.

Can I cancel my order?

Certainly. You can request a cancellation by emailing our support team at support@valerohome.co.uk as soon as possible after placing your order.

What should I do if I receive a damaged or incorrect item?

We sincerely apologize if you receive an incorrect or damaged item. Please email clear photos of the issue to support@valerohome.co.uk, and our team will promptly resolve the situation by sending you a replacement.

Is return shipping free?

No, customers are responsible for covering the shipping costs for any returned items.

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Have more questions? Get in touch with us!

Customer Services Hours:

Monday to Friday: 9:00 - 17:00

Email: support@valerohome.co.uk
Phone: +44 7352 867552
Contact Form: Click here

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Business Information:

Valerohome is operated by ERGOFORGE LTD, a company registered in the United Kingdom.

Company Number: 16715666

Address:
6 Challacombe Street
Poundbury, Dorchester
England, DT1 3SN
United Kingdom