Shipping Policy
Shipping Policy
Order & Shipping Details
Processing & Shipping Times
- Orders are typically processed within 1-2 working days (Monday - Friday).
- Once your order is dispatched, shipping takes approximately 5-7 working days (Monday - Friday).
- You will receive an order confirmation email immediately after your purchase, followed by a separate shipping confirmation email with tracking details once your package is on its way.
Order Cut-Off Time
Orders placed before 4:00 PM (16:00) will be processed within the timeframe mentioned above.
Delivery Information
We are pleased to offer free delivery on all orders within the United Kingdom.
Managing Your Order
Potential Delays
In total, your order should arrive within 6-9 working days (Monday - Friday). If it has not arrived within this window, we kindly ask that you wait an additional 3 working days before contacting us. Should there be any further delays, please reach out to us at support@valerohome.co.uk for assistance.
Cancellations
If you wish to cancel an order, please email us at support@valerohome.co.uk as quickly as possible. Please note that we cannot process a cancellation once the order has been prepared for dispatch by our fulfillment team.
Damaged or Incorrect Items
We sincerely apologize if you have received an incorrect or damaged item. Please email clear photos of the product and the issue to support@valerohome.co.uk. Our team will promptly resolve the situation by sending you the correct item at no additional cost.
Have questions? Get in touch with us!
Customer Services Hours:
Monday to Friday: 9:00 - 17:00
Email: support@valerohome.co.uk
Phone: +44 7352 867552
Contact Form: Click here
Business Information:
Valerohome is operated by ERGOFORGE LTD, a company registered in the United Kingdom.
Company Number: 16715666
Address:
6 Challacombe Street
Poundbury, Dorchester
England, DT1 3SN
United Kingdom