Privacy Policy
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from this website, operated by ERGOFORGE LTD ("we", "us", or "our"). We value your privacy and are committed to protecting your personal data.
1. Information We Collect
When you interact with our store, we may collect the following types of personal information:
- Contact and Identity Details: Name, shipping address, email address, and telephone number.
- Payment Information: Credit card details, billing address, and other payment verification information.
- Order History: Information related to your purchases and orders.
- User Preferences: Preferences and interests you may share with us.
- Correspondence Data: Information provided during customer service interactions, surveys, or promotions.
- Technical Data: Your IP address and browser details for analytical and security purposes.
2. How We Use Your Data
Your information is used for the following key purposes:
- To process and fulfill your transactions, which includes verifying payment details.
- To provide effective customer support and manage any returns or exchanges.
- To personalize and enhance your shopping experience on our website.
- To send you information about offers, promotions, and newsletters (only if you have consented).
- To conduct internal research and analysis to optimize our products and services.
- To comply with legal requirements and enforce our store policies.
3. Cookies and Analytics
Cookies: Our website uses cookies to analyze site usage, improve our services, and deliver a better user experience. These small text files help us track user behavior and preferences.
Disabling Cookies: Most web browsers accept cookies by default, but you can usually modify your browser settings to disable them. Please be aware that disabling cookies may affect the functionality and features of our website.
We utilize a cookie banner on our site to inform visitors about our use of cookies and to obtain consent where required.
4. Sharing Your Data
We are committed to not selling, renting, or commercially sharing your personal information. However, we may share your data with trusted third-party service providers, such as payment processors, shipping partners, and IT support services. These parties are contractually bound to protect your data and use it only for the purposes we specify.
We may also disclose your information if we are required to do so by law or if you violate our Terms of Service.
5. Your Rights
In accordance with data protection laws, you have the right to:
- Request access to the personal data we hold about you.
- Ask for your information to be corrected or updated.
- Withdraw your consent for data processing at any time.
- Object to certain uses of your data, such as for direct marketing.
- Request the deletion or restricted use of your data in specific circumstances.
To exercise any of these rights, please contact us at support@valerohome.co.uk.
6. Third-Party Services
Our store utilizes certain third-party providers, like payment gateways, which have their own privacy policies regarding the information we must share with them to complete your transactions. We strongly recommend that you review their policies to understand how your personal information will be handled.
Your data may become subject to the laws of the jurisdiction in which a third-party service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party site, you are no longer governed by this Privacy Policy.
Have questions? Get in touch with us!
Customer Services Hours:
Monday to Friday: 9:00 - 17:00
Email: support@valerohome.co.uk
Phone: +44 7352 867552
Contact Form: Click here
Business Information:
Valerohome is operated by ERGOFORGE LTD, a company registered in the United Kingdom.
Company Number: 16715666
Address:
6 Challacombe Street
Poundbury, Dorchester
England, DT1 3SN
United Kingdom